An Actionable Definition for “Frustration”
Frustration is when ...
Someone has a very important goal that needs to be achieved, or task that needs to be accomplished. But there is one or more barrier(s) to them achieving their goal which they feel is out of their control. This results in a combination of helplessness and anger, which we recognize as frustration.
So how do you act on this? You should set out to understand your customers’ specific goals. You also want to find out what they see as barriers to achieving those goals. Eventually, you want to provide a solution that eliminates any feelings of helplessness and instead makes them feel empowered. We will touch on learning about goals and barriers in this blog post, and save empowerment (and it’s actionable definition) for a later post.